Refunds & cancellation — draft

Review draft · 11 November 2026 · Payments disabled

Draft — pending qualified legal review

This wording is provisional, not a finalized legal document or a statement of compliance. Legal approval and data-residency arrangements remain unresolved.

Support contact: [support email] (placeholder; not a working contact).

Legal seller: [full legal name], [business status], [ИНН / registration details], [registered address]. Missing details must be verified before merchant submission or sales. Payments remain disabled.

Unresolved decisions for qualified counsel

Identify the legal operator, its jurisdiction, contact details, target countries and applicable laws.
Determine whether selfie analysis, facial metrics and generated looks constitute biometric or other specially protected data, including under Russian 152-ФЗ; determine the lawful basis and any separate consent requirements.
Verify actual countries and regions for account records, photos, AI processing, logs, backups and subprocessors. Decide whether Russian data-localization requirements apply and what hosting or launch restrictions are needed.
Assess cross-border transfers, required notices or authorizations, processor agreements and safeguards. A checkbox alone does not resolve these obligations.
Confirm AI providers' retention, training-use and onward-transfer terms; decide whether the proposed purposes and disclosures can be supported.
Set retention and deletion periods for photos, generated looks, consent, usage, reports, logs and backups; define withdrawal, data-request and incident-response procedures and their limits.
Review the 18+ restriction, age assurance, third-party-photo permission, image rights, prohibited content, liability and dispute terms.
Before enabling purchases, approve RUB prices, pack expiry, consumer disclosures, renewal consent, cancellation timing, refund eligibility and deadlines, paid-access delivery, store requirements and the seller-specific 54-ФЗ or НПД receipt process.
Review whether making Russian payment methods conditional on biometric-processing consent is appropriate and freely given; withdrawal must not erase existing billing, refund or fiscal-record obligations.

Current status

Mirror AI does not currently take payments or start subscriptions. This page is a preparation draft, not a finalized refund policy or an invitation to purchase.

Generation packs

Proposed product: five generations for $2.99; [RUB price] remains unapproved. [Refund eligibility for unused or partly used packs], [pack expiry], [failed-generation handling] and [partial-refund calculation] must be decided before sales.

Weekly subscription

Proposed product: unlimited generations for $4.99/week; [RUB price] remains unapproved. [Whether and how automatic renewal is authorized], [renewal charge timing], [cancellation method], [cancellation cutoff], [access after cancellation] and [refund treatment for the current week] require approval.

No active cancellation control is shown because no subscriptions can be purchased. Deleting an account must not be assumed to cancel future billing.

Refund requests and timing

[support email — not configured] · [Request information: order reference and issue, without card details] · [Review period] · [Refund processing time] · [Original-payment-method handling]. These placeholders do not promise a refund deadline.

Receipts and consumer rights

[Seller tax status], [54-ФЗ cash-register or НПД receipt process], [receipt delivery contact], [advance/settlement receipt treatment], and [renewal and refund receipts] remain unresolved. A payment confirmation is not a fiscal receipt.

Qualified counsel must confirm applicable consumer rights, digital-service disclosures and dispute procedures. This draft does not waive mandatory rights or claim compliance.